Effective Date: 10th of December, 2024
Last Updated: 30th of September, 2025

At Creatives nest, we values the trust of our customers and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you interact with our ecommerce website creativesnest.com.

1. Information We Collect

When you use our Site, we may collect the following types of information:

  • Personal Information: Name, email address, phone number, shipping/billing address, payment details.
  • Account Information: Login credentials, purchase history, and saved preferences.
  • Technical Data: IP address, browser type, device information, and cookies.
  • Usage Data: Pages viewed, products browsed, time spent on the site, and interactions with features.

2. How We Use Your Information

We use the information collected to:

  • Process and fulfill your orders.
  • Communicate updates, confirmations, and support services.
  • Improve your shopping experience through personalization.
  • Secure transactions and prevent fraudulent activities.
  • Send promotional offers, newsletters, and updates (only if you opt in).
  • Comply with legal and regulatory requirements.

3. How We Share Your Information

We respect your privacy and will never sell your information. However, we may share data in the following circumstances:

  • Service Providers: With trusted third parties (e.g., payment processors, shipping companies) to complete your transactions.
  • Legal Obligations: When required by law or government authorities.
  • Business Transfers: In case of a merger, acquisition, or sale of assets.

4. Cookies and Tracking Technologies

Our Site uses cookies to improve functionality, analyze traffic, and personalize your experience. You can adjust your cookie settings in your browser at any time.

5. Data Security

We implement appropriate technical, administrative, and physical security measures to protect your data from unauthorized access, loss, misuse, or disclosure.

6. Your Rights

Depending on your location, you may have the right to:

  • Access and request a copy of your data.
  • Correct inaccuracies in your personal information.
  • Request deletion of your data (“right to be forgotten”).
  • Opt out of marketing communications.
  • Withdraw consent at any time.

Requests can be made by contacting us at [insert contact email].

7. How Long We Retain Your Data

  • We keep your personal data only for as long as necessary to fulfill your orders, meet legal requirements, resolve disputes, and support business operations.
  • If you close your account or request deletion, we will securely remove or anonymize your information, unless retention is required by law (e.g., tax or accounting obligations).

8. Children’s Privacy

Our Site is not directed toward individuals under the age of 18. We do not knowingly collect data from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised “Last Updated” date.

10. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us at:

Creatives Nest
customerservice@creativesnest.com
Phone: +447307330741
Address: 12 Strobo Street, Wishaw ML2 8QW